Managed Services, the Key to Greater Innovation and Growth

Looking into the next three to five years, I can guarantee only a few things. Enterprise IT operations will become more complex, CIOs will carry a greater burden to drive innovation and growth, and managed services will become a mainstream solution.

Five years ago, cost reduction was the reason to let someone else manage all or part of the network. Adoption has been steady but still only sits at about 30%. Today, we’re looking at managed services as the way to let CIOs focus on innovative ways to drive revenue, improve the customer experience and nudge past the competition.

The way I see it, when tech leaders put their powers to work on business strategy, they will push their organizations in directions that the other leaders cannot foresee. Freeing them from IT management to innovation is the real value of a managed services model.  A CIO who understands the digital ecosystem will bring forward breakthrough mobile, cloud and big data strategies. We’ll see better corporate performance.

And given what I know about IT leaders, they’re not going to be simple ideas. They will demand agility, real-time performance, scalability, flexibility and high volumes. Add the specter of security, and it will be essential to put IT management in the hands of a team with the dedicated expertise and capability.

We will also see better performance from managed services providers, as they take a more proactive approach to maintaining and managing systems, so problems are fewer and farther between and glitches less significant. They’re already specialists, better at managing complex environments than in-house teams, and will rise to the challenges handed to them by their increasingly progressive, innovative partners.

At the same time, CIOs and their teams will become better at something else. Something more impressive to the board.

What’s your appetite for managed services? Skeptical about cost savings?

Concerned you’ll lose control of your IT operations? Worried about security?

Or are you ready to fully engage your IT leaders’ in business strategy?


About johnjblair

John J. Blair is the President and CEO of Blair Technology Solutions responsible for technology, innovation, and providing customized IT strategies to strengthen operations for enterprises across various industry verticals. His reputation is renowned as a results-driven leader, whose effective team-building skills and strategic development expertise have helped his clients achieve IT business success with cost-effective solutions. With almost 35 years in the IT industry, John has established a highly skilled team with expertise in providing personalized and customized IT solutions to a variety enterprises across Canada. Under his tutelage, his company is committed to customer service excellence, providing IT professional technicians to support the ongoing growth and needs of any IT department. Always on the leading edge of emerging technologies, John entered into the Managed Services field early and developed a Managed Services division under the Blair brand. John holds a Bachelor of Commerce from Concordia University and has many industry certifications.
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